Intranet for Magyar Telekom

Commissioned by: Magyar Telekom  

We developed a  software for the intranet of Deutsche Telekom’s Hungarian branch to simplify the organisation and management of the processes related to internal communication, training activities and the like.

2007

 

 Telekom SMS support

Commissioned by: Magyar Telekom 

Magyar Telekom, Deutsche Telekom’s Hungarian branch, adopted a Virgo Systems’ solution for the Customer Care service via text messages.
Users can request a subscriber’s phone number  or the name of the person associated to a certain number via text messaging.
The system is based on a smart search engine which, through few basic elements, can extrapolate the relevant data.

2004

 

 Customer Service Management (CSM) for Invitel

Commissioned by: Invitel 

Remodelling of the TLC Company Invitel’s portal.

We designed a complex CSM system which was easily adjustable and modular: dedicated widgets were developed for the back end.

2005

 

 Telekom professional assistance

Commissioned by: Magyar Telekom Zrt. 

For the “197” Customer care service we created a support system to search for companies and commercial entities on a topic-related basis: also the visualisation of geo-referenced maps was made available.

2003

 

 Telekom online customer care

Commissioned by: Magyar Telekom Zrt. 

http://tudakozo.telekom.hu

For Deutsche Telekom’s Hungarian branch we developed an online customer care application for companies and individual subscribers.

2002